FAQ

Do You Ship Outside United States?

Yes, we can ship Internationally. Contact us if you have any question. 

How long does shipping and processing take?

Your order will be processed the day after you complete your order and the production will be started right away. The production takes 3-15 days depending on if your order is personalized. Once the production of your item is done, it will take another 10 to 15 days for USA, AU, UK.
For EU countries, it will take 15 to 20 days and for other countries, it might take up to 3 weeks depending on the customs. 

Are your products made out of real gold?

We offer both 10k/14k/18k Solid Gold and 18k PVD Gold Plated. The highest quality plating available.

Will My Item Sent in One Package? 

If you have multiple orders or you have ordered different items in one order, you may receive more than 1 package.

How Do I Cancel Order? 

Please kindly check our cancelation policy and contact us right away. Once your order has been shipped, we will not be able to cancel your order.

I didn’t receive an order confirmation email.

Every order is automatically sent a confirmation email. Please check your spam or junk folder.

If still missing, just contact us and we'll send you a brand new email confirmation.

Having trouble trying to place an order?

 

Please contact us at flexzoneexclusive@gmail.com. Please include issues with order placement.

How Do I Return An Item?

Please contact us at flexzoneexclusive@gmail.com if we can solve the problem together first. In most cases, items can be returned within 60 days.
Please contact us before returning the item, or we will refuse to deal with it.
Note: This is customized products and we can not sell your item to someone else. So if the product is not defective or broken, we will not be able to refund you. However, send us an email and we will do our best to make it right. 

How secure is my personal information?

FLEX ZONE uses industry standard privacy protection. We don't sell, lease, or distribute any personal customer information.

Your sensitive personal information will be kept securely with us offline.